Coronavirus Update

At Nassau Financial, the safety of our Team Members, Members and our Community is a primary concern for us. We have been closely monitoring the coronavirus disease (COVID-19) and are committed to being responsive to how this is impacting our Community.

There are a number of measures we have been taking to ensure we manage to safely get through this situation while continuing to serve our Members effectively. Our Team Members are aware of the safety measures provided by the World Health Organization, and we are taking additional precautions to maintain a safe environment at all of our locations.

Because we are maintaining the NY State required maximum capacity of 50% or less, it is important to stagger appointments with our Representatives so that no more than 10 people are in the branch at a time, including our Team Members. Use this link to book a particular time and date at one of our locations from the comfort of your home instead of signing up and waiting at the branch. Available time slots will appear on the form so you will be able to choose the time that works best for you. Please keep in mind that appointments will run on time, and time slots will not be held if you are more than 10 minutes late for your appointment, out of courtesy for other Members who are waiting to see our Representatives.

The work being done by our Team Members to service our Members during this pandemic is something we are truly proud of. We humbly ask for your patience as we navigate through the new challenges that arise as a result of the Coronavirus disease.

1/11/21: For your safety: All branch lobbies are Available by Appointment Only

In order to meet with a Representative in-branch, you must schedule an appointment online. Just select your location and an available time that works best for you. No appointment is needed if you are utilizing our ITMs for simple transactions. Please be aware that some branches may not be available for appointments.

8/5/20: Garden City Branch Has Reopened

Good news—our Garden City Branch has reopened! We appreciate your patience and flexibility with using our other branches and our digital services while our branch was closed. Please note that appointments are now required to keep branch capacity within NY State Guidelines. Information about how to set an appointment is included in this email notice.

Following are our new hours at the Garden City Branch:

Monday – Wednesday: 9:00 AM – 4:00 PM

Thursday: 9:00 AM – 6:00 PM

Friday: 9:00 AM – 4:00 PM

Saturday: Branch Lobby Closed. ITM transactions: 10:00 AM - 2:00 PM

6/26/20: Three Branch Lobbies Open on 6/29/20:

We are pleased to let you know that several of our branch lobbies are reopening this week. As Long Island embraces a phased re-opening, so is Nassau Financial! We appreciate your patience and flexibility with using our digital services while our branch lobbies were closed. Appointments are required to keep capacity within NY State guidelines.

Following are the new hours and branches that are open, effective June 29, 2020

East Meadow

Monday – Thursday 9AM – 4PM

Friday 9AM – 6PM

Saturday 10AM – 2PM

Oceanside

Monday – Thursday 9AM – 4PM

Friday 9AM – 6PM

Saturday 10AM – 2PM

Oyster Bay

Monday – Wednesday 9AM – 4PM

Thursday 9AM – 6PM

Friday 9AM – 4PM

Saturday Closed

What to expect when visiting our branches

Our commitment to our Members and Team Members is stronger than ever, so we are following governmental guidelines along with some of our own to keep everybody safe and socially distant while providing the best Member Service possible. This requires everyone’s participation and we ask you to do your part by:

Wearing a mask at all times
Reading our entry sign and attesting that you are not affected by or exposed to COVID-19 through family, friends, or travelling to a hot-spot within the past 14 days
Setting an appointment either at the door or online, and providing your name, email address, and cell phone number
Waiting outside or in your car until we call or text you to come inside for your appointment
Keeping socially distant by staying 6-feet apart from others, using floor markers as your guide
Use hand sanitizer before and after conducting transactions

Our Team Members are required to follow these guidelines when they are in the branch as well. We are serious about keeping everyone safe, so service may be denied until the requirements are followed.

How to set an appointment online

Because we are maintaining the NY State required maximum capacity of 50% or less, it is important to stagger appointments with our Representatives so that no more than 10 people are in the branch at a time, including our Team Members. Use this link to book a particular time and date at one of our locations from the comfort of your home instead of signing up and waiting at the branch. Available time slots will appear on the form so you will be able to choose the time that works best for you. Please keep in mind that appointments will run on time, and time slots will not be held if you are more than 10 minutes late for your appointment, out of courtesy for other Members who are waiting to see our Representatives.

Cleanliness Update

For your protection, we will continue regular deep cleanings to keep our locations as clean as possible. Areas that are high contact points, such as ITMs, doors, desks, and chairs will receive periodic sanitizing throughout the day. We certainly encourage you to use hand sanitizers before and after touching surfaces as well.

More information

Please continue to visit our website for information about additional branch openings and other related updates.

Thank you for choosing Nassau Financial. We appreciate your Membership and look forward to serving your financial needs online and also in our East Meadow, Oceanside, and Oyster Bay branches.

3/19/20: For your safety: All branch lobbies are temporarily closed

While the branches will be closed until further notice, our Credit Union is still open for business, with extended at our call center and our Interactive Teller Machines. We encourage you to:

- Utilize the Interactive Teller Machines (ITMs) to speak with a Teller:

Monday through Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM

- Call our Member Services Department at 516.742.4900, as they now have extended hours:

Monday through Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM

- Use our ATMs, available 24/7

As a result of COVID-19 (Coronavirus), Nassau Financial is offering existing eligible Members the option to defer loan payments for up to 90 days. Eligible loans include certain:

• Personal Loans

• Auto Loans

Here is how to speed up your request:

Provide documentation to support your hardship situation. This may include, but is not limited to:

A detailed letter stating how Covid-19 has impacted you financially, causing you to be unable to make your loan payments. Include the name of your employer, dates when you lost your job, or your hours were cut, and other pertinent information regarding your loss of income due to Covid-19. Also include your name, address, and loan information and the following:

• Most recent pay stubs, or bank statement showing direct deposit

• Proof of applying for &/or receiving Unemployment Benefits

• Letter or email from employer indicating job loss, limited hours, etc.

Ready to get started? Fill out the form on our Skip A Pay page here, then send your written request and supporting documentation to collections@nassaufinancial.org.

Although our branch lobbies are temporarily closed Members can still access their accounts by using our digital Self Service tools. Members can access their accounts online by using our Nassau Financial Mobile application. With our Mobile App Members can:

Transfer between accounts
Activate your Debit Card
Make Credit Card payments
Block and order debit cards
Get account balances
Review account history
Securely deposit checks
Pay Bills

To download our Mobile App on iPhone®, iPod Touch® and iPad® users can go to Apple's App store. Android users can go to the Android Market and download Nassau Financial's App there.

Coronavirus Update

We're Here to Help

Current Updates:

Web-based and mobile options:

Cash Options

ITM Branch Locations

FREQUENTLY ASKED COVID-19 QUESTIONS

My income has been affected by the Coronavirus. How do I defer my loan payments due to COVID-19?

How do I defer my mortgage payment due to COVID-19?

How much cash can I withdraw from an ATM?

If branch lobbies are closed how do I access my accounts?

How long will the branch lobbies be closed?

What happens to my loan after the 90 day deferment?

Can I call to speak to a Representative?

I’m interested in getting Paycheck Protection for my business. Do you offer SBA loans and other programs described in the CARES Act?

Questions? We’re here to help.