3/16/20: IMPORTANT NOTICE: Temporary change in hours at our Syosset Branch.

Please be advised that our branch hours at Syosset are changing, effective March 16, 2020 as follows:

Opening Time: 10:00 AM   

Closing Time: 2:00 PM



3/11/20: IMPORTANT NOTICE: Branch Services are limited at our NUMC location.


Our branch personnel are currently unavailable at this location. All other branches are open for your banking needs. Our ATMS/ITMS at NUMC and other locations, Mobile Banking, Online Banking & Bill Pay remain available to you 24/7.

Coronavirus Update

We're Here to Help

At Nassau Financial, the safety of our Team Members, Members and our Community is a primary concern for us. We have been closely monitoring the coronavirus disease (COVID-19) and are committed to being responsive to how this is impacting our Community.


There are a number of measures we have been taking to ensure we manage to safely get through this situation while continuing to serve our Members effectively. Our Team Members are aware of the safety measures provided by the World Health Organization, and we are taking additional precautions to maintain a safe environment at all of our locations. 

Current Updates:

3/16/20: Temporary change: Extended Call Center & ITM hours.

Please be advised that our Call Center and ITM hours are changing, effective March 16, 2020 as follows:

Opening Time: 8:30 AM   

Closing Time: 7:00 PM.

3/17/20: IMPORTANT NOTICE: Temporary closure at our Syosset Branch.

Please be advised that our branch at Syosset will be closed through April 1st. We advise that Members use our East Meadow or Oyster Bay branches. For all branch locations please visit our Hours & Locations page.

3/19/20: For your safety: All branch lobbies are temporarily closed

While the branches will be closed until further notice, our Credit Union is still open for business, with extended at our call center and our Interactive Teller Machines. We encourage you to:

- Utilize the Interactive Teller Machines (ITMs) to speak with a Teller:

  • Monday through Friday 8:30 AM - 6:00 PM 
  • Saturday 9:00 AM - 3:00 PM

- Call our Member Services Department at 516.742.4900, as they now have extended hours: 

  • Monday through Friday 8:30 AM - 6:00 PM
  • Saturday 9:00 AM - 3:00 PM

- Use our ATMs, available 24/7

3/20/20: Governor Cuomo announces deferred mortgage payments- who is eligible?

The mortgage deferment announced by Governor Cuomo is specifically for those impacted by Covid-19, who are experiencing financial difficulties and can no longer make their monthly mortgage payments.

Read this FAQ for more information.

3/24/20: Our new hours for the Call Center and Interactive Teller Machines are:

Monday – Wednesday

Thursday

Friday

Saturday

9:00 AM – 4:00 PM

9:00 AM – 6:00 PM

  9:00 AM – 4:00 PM

10:00 AM – 2:00 PM

Because we are maintaining the NY State required maximum capacity of 50% or less, it is important to stagger appointments with our Representatives so that no more than 10 people are in the branch at a time, including our Team Members. Use this link to book a particular time and date at one of our locations from the comfort of your home instead of signing up and waiting at the branch. Available time slots will appear on the form so you will be able to choose the time that works best for you. Please keep in mind that appointments will run on time, and time slots will not be held if you are more than 10 minutes late for your appointment, out of courtesy for other Members who are waiting to see our Representatives.


The work being done by our Team Members to service our Members during this pandemic is something we are truly proud of. We humbly ask for your patience as we navigate through the new challenges that arise as a result of the Coronavirus disease. 

8/5/20: Garden City Branch Has Reopened


Good news—our Garden City Branch has reopened! We appreciate your patience and flexibility with using our other branches and our digital services while our branch was closed. Please note that appointments are now required to keep branch capacity within NY State Guidelines. Information about how to set an appointment is included in this email notice.


Following are our new hours at the Garden City Branch:

Monday – Wednesday: 9:00 AM – 4:00 PM

Thursday: 9:00 AM – 6:00 PM

Friday: 9:00 AM – 4:00 PM

Saturday: Branch Lobby Closed. ITM transactions: 10:00 AM - 2:00 PM


6/26/20: Three Branch Lobbies Open on 6/29/20:


We are pleased to let you know that several of our branch lobbies are reopening this week. As Long Island embraces a phased re-opening, so is Nassau Financial! We appreciate your patience and flexibility with using our digital services while our branch lobbies were closed. Appointments are required to keep capacity within NY State guidelines.


Following are the new hours and branches that are open, effective June 29, 2020


East Meadow

Monday – Thursday 9AM – 4PM

Friday 9AM – 6PM

Saturday 10AM – 2PM


Oceanside

Monday – Thursday 9AM – 4PM

Friday 9AM – 6PM

Saturday 10AM – 2PM


Oyster Bay

Monday – Wednesday 9AM – 4PM

Thursday 9AM – 6PM

Friday 9AM – 4PM

Saturday Closed



What to expect when visiting our branches

Our commitment to our Members and Team Members is stronger than ever, so we are following governmental guidelines along with some of our own to keep everybody safe and socially distant while providing the best Member Service possible. This requires everyone’s participation and we ask you to do your part by:

  • Wearing a mask at all times
  • Reading our entry sign and attesting that you are not affected by or exposed to COVID-19 through family, friends, or travelling to a hot-spot within the past 14 days
  • Setting an appointment either at the door or online, and providing your name, email address, and cell phone number
  • Waiting outside or in your car until we call or text you to come inside for your appointment
  • Keeping socially distant by staying 6-feet apart from others, using floor markers as your guide
  • Use hand sanitizer before and after conducting transactions

Our Team Members are required to follow these guidelines when they are in the branch as well. We are serious about keeping everyone safe, so service may be denied until the requirements are followed.


How to set an appointment online

Because we are maintaining the NY State required maximum capacity of 50% or less, it is important to stagger appointments with our Representatives so that no more than 10 people are in the branch at a time, including our Team Members. Use this link to book a particular time and date at one of our locations from the comfort of your home instead of signing up and waiting at the branch. Available time slots will appear on the form so you will be able to choose the time that works best for you. Please keep in mind that appointments will run on time, and time slots will not be held if you are more than 10 minutes late for your appointment, out of courtesy for other Members who are waiting to see our Representatives.


Cleanliness Update

For your protection, we will continue regular deep cleanings to keep our locations as clean as possible. Areas that are high contact points, such as ITMs, doors, desks, and chairs will receive periodic sanitizing throughout the day. We certainly encourage you to use hand sanitizers before and after touching surfaces as well.


More information

Please continue to visit our website for information about additional branch openings and other related updates.


Thank you for choosing Nassau Financial. We appreciate your Membership and look forward to serving your financial needs online and also in our East Meadow, Oceanside, and Oyster Bay branches. 

COVID-19 Paycheck Protection Program

CARES ACT

  • Paycheck Protection Program is offering small businesses under 500 employees loan amount calculated at 2.5 times payroll
  • Loan can be used for payroll and overhead.
  • If compliant, funds can be forgiven by the US government for maintaining a level of business activity & remaining compliant- above applies to Profit and Not for Profit
  • Above is subject to change based on SBA guidelines

Help is available through our business lending partner, Newtek. Click the button below for more information. 

Web-based and mobile options:

  • Download Nassau Financial’s mobile application for Apple and Android devices and make transfers, check account balances, pay bills, deposit checks, and more right from your phone or tablet.
  • Enroll in Nassau Financial’s Online Banking to keep tabs on your account right from your computer.
  • Enroll in Direct Deposit, and your paycheck will be automatically deposited into your account on payday.

If you need to access cash, we have more than 30,000 ATMs in the CO-OP Network. You can find your nearest ATM find your nearest ATM here.

Cash Options

ITM Branch Locations

Oyster Bay Branch

50 Audrey Ave, 

Oyster Bay, NY 11771

(516) 742-4900

East Meadow Branch 

2575 Hempstead Turnpike #300

East Meadow, NY 11554

(516) 742-4900


Oceanside Branch 

2995 Long Beach Road

Oceanside, NY 11572

(516) 742-4900


FREQUENTLY ASKED COVID-19 QUESTIONS 

As a result of COVID-19 (Coronavirus), Nassau Financial is offering existing eligible Members the option to defer loan payments for up to 90 days. Eligible loans include certain:

• Personal Loans

• Auto Loans

Here is how to speed up your request:

Provide documentation to support your hardship situation. This may include, but is not limited to:

A detailed letter stating how Covid-19 has impacted you financially, causing you to be unable to make your loan payments. Include the name of your employer, dates when you lost your job, or your hours were cut, and other pertinent information regarding your loss of income due to Covid-19. Also include your name, address, and loan information and the following:

• Most recent pay stubs, or bank statement showing direct deposit

• Proof of applying for &/or receiving Unemployment Benefits

• Letter or email from employer indicating job loss, limited hours, etc.

Ready to get started? Fill out the form on our Skip A Pay page here, then send your written request and supporting documentation to collections@nassaufinancial.org.


My income has been affected by the Coronavirus. How do I defer my loan payments due to COVID-19?

If you have had a negative financial affect due to Covid-19, please contact Nassau Financial by Phone or Text at 516.-742.-4900, and a Representative will guide you on next steps to follow. Before calling please read our FAQs to ensure you qualify.

FAQ: Governor Cuomo announces deferred mortgage payments- who is eligible?


How do I defer my mortgage payment due to COVID-19?

With a Nassau Financial Debit Card, you can withdraw up to $500 a day. For larger withdrawals please use our ITM’s at our Oceanside, Oyster Bay and East Meadow branches during business hours, so that a Teller can help you with your withdrawal.

How much cash can I withdraw from an ATM? 

Although our branch lobbies are temporarily closed Members can still access their accounts by using our digital Self Service tools. Members can access their accounts online by using our Nassau Financial Mobile application. With our Mobile App Members can:

  • Transfer between accounts
  • Activate your Debit Card
  • Make Credit Card payments
  • Block and order debit cards
  • Get account balances
  • Review account history
  • Securely deposit checks
  • Pay Bills


To download our Mobile App on iPhone®, iPod Touch® and iPad® users can go to Apple's App store. Android users can go to the Android Market and download Nassau Financial's App there.


If branch lobbies are closed how do I access my accounts?

We are monitoring the current situation closely, and we will notify our Members as soon as changes are made. For the most current information please visit this update page. 

How long will the branch lobbies be closed?

Your payments will resume after your agreed-upon deferment period. If you are concerned that you will need more time, then the measures can be reassessed at the end of the 90-day period, if necessary.

What happens to my loan after the 90 day deferment? 

Yes, you can contact our Call Center at 516.742.4900 to speak to a Personal Service Representative. Please be aware that you may experience longer wait times due to a high volume of incoming calls. We encourage you to use our digital self-service options for simple transactions like balances, transfers, and depositing checks. To view our Member Services hours please visit this update page.

Can I call to speak to a Representative? 

If you are interested in the SBA relief program under the CARES Act, help is available through our business lending partner, Newtek. Please follow this link to submit your request, and a representative from Newtek will contact you directly.

I’m interested in getting Paycheck Protection for my business. Do you offer SBA loans and other programs described in the CARES Act?

Copyright © Nassau Financial 2020

Questions? We’re here to help.

If you need any assistance using the tools listed above, please feel free to call us or Text us at 516.742.4900. Our Team Members are available to assist you

Thank you for placing your trust in us as your financial partner.